Monitor, Review and Influence
85% of today's consumers are influenced by reviews, online comments as much as personal recommendations. With the rise in mobile-everything, social media use, and the popularity of turning to peer reviews for purchasing decisions, reputation management is more important than ever!
Having a clear digital branding strategy is a must for businesses in today’s competitive market. By engaging online followers, monitoring reviews and replying to feedback - businesses can influence customers to keep coming back and share their positive experiences.
eLab Communications online reputation management services help build trust in your business or organization.
Online Reputation Management Services Include:
- Review Sites Monitoring, including: Yelp, TripAdvisor, Facebook, Google
- Brand Protection and Strategies to Increase Brand Exposure
- Address Bad Reviews
- Create Engaging Content
- Improve Local SEO
- Social Media Channels Management
- Intelligent Analytics Reports
How Reputation Management Works
AUDIT
Check review sites that are relevant to your business including your social media channels. Analyze your perceived online reputation.
Create Strategy
Through our internal research process, create a plan for action based on identified shortcomings, negative reviews or your desired call for action.
IMPLEMENT
Implement plan of action, correct listings information, start replying to customers feedback. Create influencing content. Generate more reviews.
Monitor Reviews
Collect and monitor all your online reviews in one place. Track reputation sentiment for better marketing decisions.