ChamberDesk
About the Platform
ChamberDesk is a cloud-based membership management software developed by eLab Communications for member-based organizations and associations, including destination management organizations, visitor centers, and chambers of commerce.
The SaaS platform automates and streamlines operations by integrating member billing, renewals, website content updates, event registration, communications, and analytics — providing an all-in-one solution for organizations that need efficiency, transparency, and scalability.
Development & Ongoing Evolution
ChamberDesk was designed to meet the growing need for modern, automated management tools that simplify daily operations for membership-based organizations. Initial requirements included automated membership renewals, online visibility for member listings, and support for multiple subscription models.
Through multiple planning and development phases, eLab Communications created a scalable, multi-tenant SaaS application architecture emphasizing speed, security, and reliability. The process began with an MVP (Minimum Viable Product), followed by beta releases tested by early adopters. Feedback and usability studies informed continuous improvements that shaped the fully functional ChamberDesk platform used today.
To support adoption and growth, eLab Communications implemented a comprehensive SEO and lead generation campaign, as well as instructional video content and documentation for onboarding new clients. The platform continues to evolve through regular feature enhancements, UI/UX improvements, and infrastructure optimization.
eLab Communications actively manages ChamberDesk’s SaaS infrastructure, client support, and ongoing product development, ensuring high uptime, security, and performance across all installations.
Highlights & Key Features
- Brand Development, Logo & Visual Identity
- Responsive SaaS Portal for Client Signups
- UI/UX Design for Admin & Member Dashboards
- Automated Membership Billing & Renewals
- Integrated CRM & Business Directory
- Events Registration & Management
- Email & SMS Marketing Tools
- Advertising Management Module
- Analytics & Advanced Reporting
- Self-Service Member Portal
- Instructional Video Series & Knowledge Base
